Last updated: 20 January 2026
This Refund Policy applies to purchases of Bentowise (“Software”) made through our official sales channels.
1) Refund Eligibility (7-Day Window, Not Activated)
You may request a refund within 7 calendar days of purchase only if the Software has not been successfully activated on any device.
To be eligible, you must provide enough information for us to verify your purchase and activation status.
2) Non-Refundable Situations
Refunds will not be issued in the following situations:
- Activated and used: The Software has been successfully activated and used (including any confirmed activation event), regardless of usage level.
- Outside 7 days: More than 7 calendar days have passed since delivery of the download and/or Activation Key, whether or not activation occurred.
3) How to Request a Refund
To request a refund, email us at [[email protected]] with the following:
- Order number / receipt ID
- Purchase email address
- Device ID (or other device identifier used for licensing), if applicable
- A brief description of the issue (optional but helpful)
4) Processing Time
If your request is approved, refunds are typically processed within 3–5 business days. Timing for the funds to appear may depend on your bank or payment provider.
5) Duplicate Purchases / Accidental Purchases
If you made a duplicate or accidental purchase, you may submit a request within the refund window with:
- Order number(s)
- Purchase email
- Device ID (if applicable)
After review, we may issue a full or partial refund at our discretion, depending on the circumstances, except where prohibited by law.
6) Chargebacks and Disputes
If you have a problem with your purchase, please contact us first at [[email protected]] so we can help resolve it. Unnecessary chargebacks may result in loss of access to the Software or support.
Bentowise 